Introduction
Alejandra Tejada, Head of Account Management at HiView, has been a part of our team for the past two years and remains centric to our continued success with clients. In this interview, I sat down with Alejandra to learn more about her role, her approach to client success, and how she collaborates with organizations to support their transition into Google Workspace.
Interview Q&A
Q. Can you introduce HiView Solutions and what we do?
A. “HiView Solutions is a premier partner certified by Google that provides Google Workspace services…;HiView Solutions has a dedicated team starting off with our sales representatives, then we have a support team…;our professional services team and account management, which can help you through any inquiry or any issues that you may be facing as a company.”
Q. What are the top three things your customers consistently tell you they wouldn’t have achieved if they had purchased Google Workspace directly from Google?
A. “One of the things that mainly captures customers’ attention is the way that they can easily manage their licenses through HiView Solutions…;I think it would be the fact that they have on demand support…;having somebody help them and walk them through their issues, configuration, etc, just facilitates their day to day basis…; I would also say that customers are quite happy in regards to Google Workspace and HiView in general. Whenever there is any updates in our business reviews…we are mentioning the fact that those features and updates are available now to them.”
Q. Can you tell me a few recent success stories about how you’ve helped HiView customers? Just 1-2 examples
A. “In my role in general, I would say that’s something that definitely outstands for a couple of customers I’ve worked with…that they mention the fact that they like the way that everything is being handled through HiView Solutions and how we can assist them through that. And their success story is…that they had so many things that were uncovered in the admin perspective…working with HiView Solutions has facilitated that process of managing any configuration on their account or just walking them through any issues or any suggestions that may arise.”
Q. Is there anything that differentiates us as a third-party seller of Google Workspace compared to purchasing directly from Google?
A. “Negotiating pricing…;I think that’s one of the keys whenever there is a renewal, at least from our perspective, is that HiView negotiates the pricing with Google just to make sure that everything aligns with what our customers budget is versus what Google can offer at that time…;that’s one of the things that definitely helps a customer on how…consider working with HiView Solutions.”
Q. What advice would you give to someone interested in purchasing Google Workspace through HiView?
A. “Contact us, first of all…request or mention…what they’re looking for. That way our team can accommodate to what their needs are…;another thing that would definitely add value to purchasing those licenses from HiView…rather than Google directly, would definitely be the fact that they will receive personalized support starting from our sales representatives…;as account management, we will make sure that we walk them through anything that they need…we evaluate whether they need any assistance or they’re lacking on any knowledge from their Google Workspace products.”
Full Interview
Note from Author (Interviewer)
I’d like to thank Alejandra once again for her time. Interviewing her and learning more about her role gave me valuable insight into our well established company. To learn more about how Alejandra and how our team can support you, watch the full interview above or on our YouTube Channel. Or feel free to contact us directly through our website.
