Our client, the Association of Flight Attendants (AFA), represents nearly 50,000 flight attendants across 19 airlines. As the voice for flight attendants in the workplace, AFA needed a cloud-based solution to centralize IT management for 18 domains, which were previously hosted on various platforms including Microsoft Exchange, Rackspace, Hostinger and pre-existing Google Workspace environments.
AFA leadership is elected and changes regularly, so it’s important for the organization to have centralized control over its email accounts to ease transitions. AFA also wanted to ensure that everyone had access to the same tools and visibility to help keep the organization’s records more systematic.
Challenges
1. Complex Data Migration: Transferring data from multiple sources, and locating all the necessary credentials posed significant challenges.
2. User Transition: Ensuring all 563 users transitioned smoothly to the new platform without disruption.
3. End user Training Logistics for those coming from non-Workspace systems: Coordinating training delivery and cutover activities due to non-traditional working hours of the user groups.
Solution
AFA chose HiView to facilitate the migration of its 18 different domain names from various providers (Google, Microsoft, Rackspace, etc.) into a single Google Workspace account. HiView’s full-service offering, including migration and account management, made it an attractive choice for AFA.
Results
HiView provided creative workarounds for the few issues that arose. This work transformation has made leadership transitions smoother and helped AFA manage “rogue actors” more effectively. The centralized management of email accounts has also made it easier for AFA to keep its records more systematic and avoid the loss of files due to short-term decisions. In short:
– Taylor Garland, Communication Director
AFA
About HiView Solutions
Building your business for tomorrow. A Google Cloud Premier Partner supporting medium-to-large companies with data migration and Change Management.
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