Roblee Orthodontics Modernizes Systems with HiView Solutions

Reputable oral care provider Roblee Orthodontics opted for a switch to G Suite from Rackspace webmail with the aim to implement a shared calendar system and improve collaboration amongst staff. As a preferred Google Cloud Partner, Roblee Orthodontics selected HiView Solutions to assist with G Suite data migration, training, and overall change management. 

The challenge

As a healthcare provider, Roblee Orthodontics must ensure HIPAA Compliance, an need that can be maintained with a G Suite Business account. Staff members were excited for the transition to G Suite, but also had many questions about the new system, what data would transfer, and when steps in the transition to G Suite would occur.

The approach 

The G Suite Deployment for Roblee Orthodontics followed HiView’s SMB G Suite Deployment plan with change management support, along with an IMAP migration of critical email data. Part of an IMAP migration requires a password reset for all users, which required communication to the team and careful planning. G Suite training was delivered remotely with a copy uploaded to a G Suite Support Site for future reference following go-live.

The results

• 25 users successfully migrated to Google G Suite
• 2 domains transitioned
• Simpler, less expensive in-house maintenance of Google G Suite compared to high costs through third party supplier
• Additional functionality allowing employees to be more effective, from any device, anywhere