Claude Support Plans 
Expert support for Claude Enterprise. Plans starting at $1,000/month.
Plans from
$1,000 / month
Reach us by
Phone, email & portal
Support hours
8am – 4pm MST
Languages
English & Spanish
Two plans, one certified team
Enterprise
$1000/month
starting at
Claude Specialist time
Up to 10 hours / month
Partner-based support
Team that knows your business
Assigned account manager
Included
Routine admin training
Included
Complete admin or end-user training session
1 per year
Light security healthcheck
1 per year
Full security assessment
1 per year
Resolution by phone, email & Meet
Included
Enterprise Plus
Tailored
to your organization
Everything in Enterprise, plus dedicated time scoped to how your organization runs Claude. Recent examples:
Part-time Claude Admin. A large manufacturer has a HiView admin two days a week running provisioning, connectors, and their internal support site.
Other Part-time Admin Work. A software company uses a block of hours each month for Claude Code managed settings and MCP servers.
Part-time trainer. A regional health system runs a monthly training rotation for new hires and department refreshers.
Every plan includes resolution by phone, email, and Google Meet, delivered by Claude certified HiView engineers.
Two services, one team
Technical support
Direct access to engineers who can fix it. No ticket-bouncing. We work the issue end-to-end, including escalation to Anthropic on your behalf.
Account management
Regular account reviews, seat and feature optimization, and a manager who knows your environment and flags opportunities early.
What we help with every day
Identity & access
SSO, SCIM provisioning, domain capture, and admin roles.
Projects & connectors
Projects, Skills, and connectors to Drive, Gmail, Calendar, and Slack.
Claude Code
Managed settings, permissions, MCP servers, and CI.
Security & compliance
Privacy settings, audit logs, DLP alerts, and healthchecks.
Certified engineers who own the problem.
Claude certified
Everyone on your account is Claude certified, including company leadership.
Knows your business
The same team, month after month. Your account manager knows your environment.
Bilingual
English and Spanish support across the US, Canada, and Latin America.
FAQ
Do we need to buy Claude through HiView?
No. Support plans cover Claude Enterprise wherever you bought it. We confirm your plan tier during onboarding.
What counts as routine admin training?
Short, recurring sessions that keep your IT admins current on Admin Console changes, new features, and policy settings.
What is in the light security healthcheck?
A review of SSO, provisioning, privacy settings, and sharing controls against our baseline, with a short findings list. The full assessment goes deeper and ends in a prioritized remediation plan.
What does Enterprise Plus include?
Whatever your organization needs beyond the Enterprise plan: part-time Claude admin work, a fractional Claude Administrator, or a fractional trainer, scoped to your hours.
Already a customer?
Email or call during support hours, or open a ticket in the Customer Portal.
Ready for support that owns the problem?
Tell us your plan tier and how many admins you have. We respond within one business day.