When making the switch to Google Workspace, you have access to Google’s internal support. However, by partnering with HiView, you gain access to an additional team of expert, Google-certified engineers dedicated to your organization’s ongoing success. This support team is provided to our customers at no additional cost.
With an engineering and solutions mindset, our Cloud engineers help to identify issues, workflows, and opportunities for improvement that may require advanced troubleshooting or API integration. If any support requests lead to an integration that would require programming or additional time, our Cloud engineers will work with our sales team to prepare a project tailored to your needs.
How can we help?
Do you have unique or complex support needs? We offer the following support service-level agreements to meet your goals. Contact us to learn more.
Google Workspace Managed Services
Complimentary Support for Workspace Customers
Tailored Support Plans for Large Enterprises
Seeking support ?
If you’re a current HiView customer seeking support, simply send an email to firstname.lastname@example.org with details about your needs and a ticket will be generated. Our support coverage is 7AM to 5PM Pacific time. Most support tickets are resolved within one business day.